Help center
Frequently asked questions
Answers about our kits, orders, and gifting. Can’t find what you need? We’re one message away.
Getting started
What is sticker by number?
Sticker by number is a relaxing craft activity where you place small vinyl stickers onto a numbered grid to build a complete image. It's similar to paint-by-number or diamond painting, but uses premium repositionable stickers instead of paint or gems. Every Pixyls kit includes a numbered canvas, sticker sheets, a precision applicator tool, and instructions. The finished piece is displayable art you can frame or gift.
How long does a kit take to complete?
It depends on the size. Small canvases typically take 3 to 5 hours, medium canvases take 6 to 10 hours, and large canvases can take 15 to 25+ hours. Most people work on them over multiple sessions.
What if I mess up some stickers?
Are the stickers repositionable?
Yes. Pixyls stickers are made from premium vinyl and can be repositioned if you place one in the wrong spot. They're forgiving and beginner-friendly.
Is there a tool included in the kit?
How big are the stickers?
What ages are Pixyls kits suitable for?
Standard Pixyls and Vexyls kits are designed for teens and adults (ages 12+). The Bixyls line is specifically designed for kids ages 6 and up, with extra-large stickers that are easy for small hands.
What is the difference between Pixyls, Vexyls, and Bixyls?
Pixyls is the original brand with small, detailed pixel art stickers. Vexyls uses larger, illustration-style stickers with smoother vector art designs, great for beginners. Bixyls is the kids' line with extra-large stickers for ages 6+. All three brands use the same sticker-by-number concept.
Orders & shipping
Do you ship to me?
Do you offer free shipping?
Yes, free shipping on orders over $75 USD in the United States. Orders under $75 have a flat-rate shipping fee.
What if my kit is missing stickers or has a defect?
Contact support@pixyls.ca with your order number and a photo of the issue. We'll send replacement stickers or a new kit at no cost.
Returns & refunds
What is your return policy?
Gifting
Do you sell gift cards?
Yes, digital gift cards are available in various amounts.
Are Pixyls kits good gifts?
Yes! Sticker by number kits are one of the most popular craft gifts for teens and adults. They're relaxing, screen-free, and the finished piece is displayable art. We also carry gift cards if you're unsure which design to pick.
What's a good gift for someone who has never tried sticker by number?
Start with a Vexyls kit (larger stickers, easier designs) or a small Pixyls canvas.
What's a good gift for a kid?
The Bixyls line is designed for kids ages 6+. It features extra-large stickers that are easy for small hands and bold, fun designs like dinosaurs, animals, and space themes.
About Pixyls
Are your designs AI-generated?
No. 100% of our artwork is created by real human artists. We collaborate with independent artists worldwide. Every design credits the original artist.
Do you collaborate with artists?
Yes! We work with independent artists worldwide. Each collaboration credits the original artist and brings their unique style to the sticker-by-number format. Featured artists include Teresa Johnston, Anna Deegan, Bee Creates, Judit Zengővári, and Freya Moore.
Do you have licensed products?
Yes. We carry an official licensed Stardew Valley pixel art collection (sticker sheets, desk friends, keychains) and a licensed SmileyWorld sticker-by-number canvas collaboration.
Where is Pixyls based?
Pixyls was founded in Toronto, Canada by Rachel Curwen. We ship from fulfillment centers in both Canada and the United States.
How can I contact customer service?
Email us at support@pixyls.ca. We typically respond within 24 to 48 hours on business days.
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